Arbitration, Inc. Rules, Procedures of Arbitration, & Terms of Service
These Rules of Arbitration (the "Rules") govern all arbitrations administered by Arbitration, Inc. ("Arbitration.Inc"), unless the parties to a dispute expressly agree otherwise in writing. These Rules are intended to provide a fair, efficient, and artificial intelligence assisted method for resolving disputes through binding arbitration, while ensuring that all final decisional authority remains with a trusted human arbitrator.
Article 1 – Scope and Purpose
These Rules apply to any dispute in which the parties have agreed, whether by contract, notice, conduct, or written instrument, to submit disputes to arbitration, administered by Arbitration.Inc. The Rules are designed to facilitate private, binding arbitration proceedings that are proportional to the nature and value of the dispute, with particular emphasis on efficiency, accessibility, and the transparent and predictable allocation of arbitration costs.
Arbitrations conducted under these Rules utilize an AI-assisted and human-reviewed model. Artificial intelligence tools may be employed to assist in the administration of cases, the organization and analysis of submissions, and the preparation of draft findings or awards; however, all arbitrations are ultimately decided by a trusted and anonymous human arbitrator who retains full and independent decisional authority.
The arbitration process contemplated by these Rules is an evidence-based model designed to promote reliability, efficiency, consistency, fairness, and proportionality, in light of the nature of the dispute, the amount in controversy, and the procedural needs of the parties, including matters involving recurring claims. Nothing in these Rules shall be construed to require or guarantee any particular procedural format beyond what Arbitration.Inc determines is appropriate under the circumstances.
These Rules are intended to operate in accordance with the Federal Arbitration Act, 9 U.S.C. To the extent state law is applicable or required to fill procedural gaps, the laws of the State of Florida shall apply, without regard to conflict-of-law principles.
By electing arbitration administered by Arbitration.Inc under these Rules, the parties expressly acknowledge and consent to the use of artificial intelligence tools as part of the arbitration process and knowingly waive any objection to such use on the grounds that it constitutes automation, delegation, or non-human decision-making, especially, but not solely, in that a human arbitrator retains ultimate authority over all substantive determinations and the issuance of any award.
Article 2 – Definitions
"AI System" means any artificial intelligence, machine learning, or automated decision-support technology used by Arbitration.Inc in connection with case administration, evidence organization, analysis, or the preparation of draft findings or draft awards.
"Human Arbitrator" means an anonymous natural person designated or appointed by Arbitration.Inc who independently reviews the complete case record and any AI-assisted outputs, and who has authority to issue, modify, or finalize an arbitration award.
"Credits" means prepaid, non-refundable electronic units used to pay all arbitration-related fees and costs on the Arbitration.Inc platform. Unless expressly stated otherwise, one Credit is pegged to a face value of one United States dollar ($1.00) for purposes of fee calculation and cost reimbursement.
"Arbitration Costs" means the administrative and case-related costs incurred in connection with an arbitration administered by Arbitration.Inc, including Credits expended to initiate or respond to a claim. Arbitration Costs are calculated at the face value of Credits, without regard to any discounted, promotional, or bulk purchase pricing.
"Award" means any final, partial, or interim written decision issued by Arbitration.Inc resolving some or all of the issues submitted to arbitration.
"Ex Parte Proceeding" means an arbitration conducted in the absence of a responding party due to that party's failure to participate, respond, or expend the required Credits, as permitted under these Rules.
"Transfer-Out" means the discretionary referral of a dispute by Arbitration.Inc to another arbitral forum, including the American Arbitration Association ("AAA"), where Arbitration.Inc determines that the dispute exceeds the scope, complexity, or practical capabilities of arbitration under these Rules.
Article 3 – Commencement of Arbitration
Arbitration is commenced when a filing party (the "Claimant") submits a claim through the Arbitration.Inc platform and expends the required initiation Credits. The expenditure of Credits itself constitutes acceptance of these Rules (and as otherwise may also be accepted by way of conduct, writing, or other electronic means) and confirmation of the claimant's intent to proceed with arbitration administered by Arbitration.Inc.
To initiate a claim, for an amount in dispute of up to and including one thousand dollars ($1,000.00), the claimant must expend ten (10) Credits. Credits used to initiate an arbitration are non-refundable, regardless of outcome, settlement, dismissal, or transfer of the dispute.
For administrative and procedural purposes, claims are categorized based on the amount in dispute:
- Tier 1 — Claims up to and including $1,000.00
- Tier 2 — Claims exceeding $1,000.00 and up to and including $10,000.00
- Tier 3 — Claims exceeding $10,000.00
The applicable tier may affect procedural rigor, level of review, and total Credit requirements, as determined by Arbitration.Inc.
The claimant is responsible for submitting (a) contact information for all parties and representatives, including names, valid email addresses, mailing addresses, and phone numbers; (b) a clear statement of the claim, the relief sought, and all documentary evidence upon which the claim relies; (c) the amount of money damages or other type of resolution sought; and (d) a copy of the arbitration agreement or explanation as to why the dispute belongs in arbitration. Arbitration under these Rules is decided on the written record, and parties bear the risk of omission or incompleteness in their submissions.
The procedural rigor, level of review, and arbitrator involvement applicable to each tier are intentionally calibrated to the amount in dispute in order to promote efficiency, accessibility, and proportionality. The parties acknowledge that lower-value-at-issue disputes may be resolved through streamlined, document-based procedures, while higher-value-at-issue disputes may warrant expanded review and greater human analysis, consistent with the governing principles.
Article 4 – Service of Commencement Notice and Related Procedures
Upon Claimant's proper commencement of arbitration, Arbitration.Inc may notify the Respondent in writing of the commencement of the Arbitration (the "Commencement Notice"). Service and method of the Commencement Notice shall be decided upon by the Claimant. Although notices and service are the sole responsibility of the claimant, for purposes of clarity a notice sent by physical mail is deemed received on the third business day after deposit in the U.S. mail, postage prepaid, to the designated address. A notice sent by email is deemed received on the day that it was sent. Arbitration.Inc relies solely on the claimant for notices and service, and the confirmation of same if applicable, and takes no responsibility for its legal effect or the lack thereof.
The Commencement Notice may include the case number, the commencement date, a copy of the arbitration claim with instructions on how to access it via the Arbitration.Inc Virtual Portal ("AVP"), and a directive to register on the AVP and file an initial response within seven (7) days as per Article 5.
By agreeing to arbitration administered under these Rules, the parties expressly agree that the notice, response, and procedural timing provisions contained in these Rules constitute the exclusive timing framework governing the arbitration proceeding, unless otherwise decided upon by Arbitration.Inc at its sole discretion. To the maximum extent permitted by applicable law, the parties expressly waive the application of any external statutory, regulatory, contractual, or common-law notice periods, waiting periods, cure periods, response deadlines, service methods, or timing requirements that would otherwise apply to the initiation, service, prosecution, or defense of a claim once a Commencement Notice is transmitted, and/or as to the initiation timeline of the adjudication itself, and/or in all scenarios, including other non-arbitration industries that may affect the arbitration guidelines or timelines.
The parties acknowledge that these Rules provide an alternative procedural dispute resolution system intended to operate independently of civil litigation timing requirements, and that shortened or modified timelines are a material and bargained-for feature of arbitration administered by Arbitration.Inc. If any specific statutory timing requirement is determined by a court of competent jurisdiction to be non-waivable, such requirement shall be applied only to the minimum extent necessary, and all remaining provisions of these Rules shall continue in full force and effect. In the event of any detrimental legal or punitive ramification or effect as a result of said waiver/s then the effect and responsibility shall lie solely with the Claimant.
Article 5 – Respondent Participation
A responding party (the "Respondent") may participate in arbitration by submitting a response through the Arbitration.Inc platform and expending three (3) Credits. Unless otherwise specified by Arbitration.Inc, the Respondent has seven (7) business days (with business days excluding all weekend days and federal holidays, but not state or local holidays) to submit a response to the claim. The arbitration case may proceed, however, even if no response is filed by the Respondent.
If a Respondent fails to submit a timely response or fails to expend the required Credits, the arbitration may proceed on an ex parte basis. Arbitration.Inc may extend the seven (7) business days' response requirement, in ex parte arbitrations, at its discretion. The failure of a Respondent to participate does not relieve the claimant of the burden of proof and does not result in an automatic award.
The Claimant is not required to advance, subsidize, or pay the Respondent's Credits in order for the arbitration to proceed or for an award to be issued. However, a corporate claimant may opt to "pre-pay" Respondent's fee to maximize participation and to incentivize the Respondent's arbitration proceeding participation.
Article 6 – Credit System and Fees
Arbitration.Inc utilizes a credit-based pricing system to keep arbitration fees simple, transparent, and predictable. One (1) Credit is pegged to a face value of one United States dollar ($1.00), such that a fee stated as ten (10) Credits corresponds to an approximate fee of ten dollars ($10.00). All fees associated with arbitration under these Rules, including fees to initiate or respond to a claim, are stated and administered exclusively in Credits. Parties purchase Credits in advance and apply them to case-related fees through the Arbitration.Inc Virtual Platform (AVP).
Arbitration.Inc may offer certain customers, including high-volume or business users, the opportunity to receive bonus Credits in connection with bulk Credit purchases. For example, a purchaser may receive an additional ten percent (10%) or twenty-five percent (25%) in bonus Credits when purchasing Credits in bulk. Such bonus Credits function as a purchase-time discount only, allowing the purchaser to receive more Credits for the same dollar amount paid. The availability of bonus Credits does not alter Arbitration.Inc's posted fee schedule, which remains fixed and uniformly expressed in Credits for all users.
The credit system is designed to make the reimbursement of arbitration fees clear and predictable. Because one (1) Credit equals one United States dollar ($1.00), Credits expended on arbitration fees can always be converted directly into a dollar amount. When an award provides for reimbursement of Arbitration Costs, the losing party may be required to reimburse the prevailing party in United States dollars equal to the number of Credits the prevailing party expended on arbitration fees. For example, if a prevailing party expended twenty (20) Credits in connection with an arbitration, the reimbursable amount may be twenty dollars ($20.00). This reimbursement structure applies regardless of whether the prevailing party obtained Credits at a discounted effective rate through bonus Credits. By way of illustration, a high-volume user who pays one thousand dollars ($1,000.00) and receives one thousand two hundred fifty (1,250) Credits through a twenty-five percent (25%) bonus may use those Credits to pay arbitration fees. If that party expends two hundred (200) Credits in a case and is awarded reimbursement of Arbitration Costs, the reimbursable amount remains two hundred dollars ($200.00), even though the effective out-of-pocket cost of those Credits may have been lower due to the bonus. Reimbursement is based solely on the number of Credits expended at the standard face value of one Credit at one dollar ($1.00).
All Credits are prepaid, non-refundable, do not constitute escrowed funds, do not accrue interest, and have no cash redemption value. Unused Credits may expire in accordance with Arbitration.Inc's posted terms and conditions.
Article 7 – AI-Assisted Review Process
Arbitration.Inc utilizes its AI System to assist in the arbitration process by organizing submissions, summarizing evidence, applying rule-based analytical tools for administrative and organizational purposes, and generating draft findings or draft awards. The use of AI is intended to promote consistency, efficiency, fairness, and proportionality.
In every arbitration, a Human Arbitrator independently reviews the case record, including submissions and AI-assisted outputs. This process verifies the accuracy and sufficiency of the evidence, evaluates the legal and factual issues presented, with the Human Arbitrator retaining authority to confirm awards. AI systems do not independently render decisions, and the final Award includes a Human Arbitrator confirmation.
Any and all materials and processes shall not be disclosed to the parties, or subject to subpoena, discovery, or challenge. The parties acknowledge that such materials form part of the Human Arbitrator's deliberative process and that their non-disclosure is a material and agreed feature of arbitration administered under these Rules.
Article 8 – Anonymity
Arbitrations administered under these Rules are conducted on the basis of mutual anonymity. The identity of the Human Arbitrator is not disclosed to the parties, and the identities of the parties are anonymized to the Human Arbitrator to the extent reasonably practicable. Arbitration.Inc may employ automated or manual redaction processes, including AI-based tools, to remove identifying information from submissions prior to arbitrator review.
By agreeing to arbitration under these Rules, the parties expressly consent to arbitrator anonymity and waive any objection based on the nondisclosure of the Human Arbitrator's identity. The parties acknowledge that anonymity is a material feature of arbitration under these Rules, is intended to reduce bias and external influence, and is consistent with arbitration conducted pursuant to the Federal Arbitration Act.
Article 9 – Hearings and Procedural Format
Arbitrations administered under these Rules are conducted primarily on a document-only basis (i.e., on the written record). Arbitration.Inc will determine the appropriate procedural format for each dispute, taking into account the applicable tier, the amount in controversy, the complexity of the issue(s), and principles of proportionality and efficiency. Unless otherwise determined by Arbitration.Inc, on a case by case basis, no hearings will be conducted.
The absence of a hearing does not diminish the binding nature of the arbitration or the enforceability of any award issued under these Rules. The parties acknowledge that a document-only format is a material aspect of arbitration administered by Arbitration.Inc and expressly consent to such procedures.
Article 10 – Ex Parte Proceedings
If Respondent fails to submit a response, fails to expend the required Credits, or otherwise declines to participate in the arbitration, the arbitration may proceed on an ex parte basis. An ex parte proceeding does not constitute a default judgment and does not relieve Claimant of the burden to establish entitlement to relief.
In an ex parte proceeding, the arbitrator will review Claimant's submission(s) and evidence and issue an award based solely on the merits of the claim and the record evidence presented. The Human Arbitrator retains full discretion to deny or limit relief where the evidence is insufficient, notwithstanding Respondent's non-participation.
The Claimant is not required to advance or pay any Credits on behalf of a non-participating respondent in order to obtain a determination or award.
Article 11 – Awards and Interest
After the Human Arbitrator has confirmed the AI System's assessment, a final award will be issued, before the Notice of Case Closure.
All awards issued under these Rules shall be in writing and resolve the issues submitted to arbitration to the extent determined appropriate in accordance with these Rules. The award may be final, partial, or interim.
The arbitrator may, in the exercise of discretion and the parties' requests, award Arbitration Costs to the prevailing party. Arbitration Costs awarded will be calculated based on the face value of Credits expended, without regard to any discounted, promotional, or bulk purchase pricing obtained by a party.
The arbitrator may also award pre-award and/or post-award interest on any unpaid amounts, at a rate the arbitrator deems appropriate and applicable under law or request. In determining whether to award interest and at what rate, the arbitrator may consider principles reflected in the Federal Arbitration Act or applicable state statutory rates, as appropriate.
Judgment on the arbitration award may be entered, if applicable, by any party, in any federal or state court having jurisdiction thereof.
Article 12 – Notices, Communications, and Mediary Role
Notices, submissions, and communications in arbitration, administered under these Rules, are transmitted through the AVP platform. Arbitration.Inc provides a technological mechanism for the delivery of communications between Claimants and Respondents, but does not originate, endorse, or assume responsibility for the content of such communications or notices.
Arbitration.Inc acts solely as a neutral administrator and mediary. Notices delivered through the platform are deemed communications from the initiating party to the receiving party and do not constitute communications from Arbitration.Inc. The use of the Arbitration.Inc platform for purposes of notice purposes do not create an agency relationship between Arbitration.Inc and any party, including service of Commencement Notice pursuant to Article 4.
Each party is responsible for ensuring the accuracy of contact information and for monitoring communications delivered through AVP. Arbitration.Inc does not guarantee receipt or actual notice and disclaims responsibility for failures resulting from inaccurate information, technical limitations, or a party's failure to monitor the platform.
Arbitration.Inc functions solely as a neutral administrative intermediary facilitating the exchange of notices, submissions, and communications between the parties through its platform. All notices transmitted through the platform are communications from one party to another and shall not be deemed statements, representations, endorsements, or legal communications made by Arbitration.Inc. Arbitration.Inc does not verify the accuracy, completeness, or legal sufficiency of any notice, communication, or submission.
Article 13 – Transfer-Out of Disputes
Arbitration.Inc reserves the right, in its sole discretion, to transfer a dispute to another arbitral forum, including the American Arbitration Association (AAA), where Arbitration.Inc determines that the dispute exceeds the scope, complexity, jurisdictional suitability, or practical capabilities of arbitration administered under these Rules.
Circumstances warranting transfer-out may include, without limitation, disputes involving highly specialized legal subject matter (e.g., disputes revolving matters of a Federal question), extensive evidentiary requirements, novel jurisdictional issues, amounts in dispute within and exceeding Tier 3 parameters, or procedural demands incompatible with Arbitration.Inc's arbitration model.
Upon transfer, parties will be notified promptly via AVP or email or otherwise. The dispute will thereafter be governed by the rules, procedures, and fee structures of the receiving arbitral forum. Credits expended prior to transfer are non-refundable and shall not be applied to fees assessed by the receiving forum unless expressly agreed otherwise.
Article 14 – Limitation of Liability and Disclaimers
Arbitration.Inc does not provide legal advice and does not guarantee the enforceability of any award issued under these Rules. Arbitration administered by Arbitration.Inc constitutes private dispute resolution, and the enforceability of awards may depend on applicable law, jurisdiction, and post-award proceedings beyond Arbitration.Inc's control.
To the maximum extent permitted by law, Arbitration.Inc, its officers, directors, employees, contractors, equity-holders, affiliates, counsel, or the like, and/or any human arbitrator appointed or designated under these Rules shall not be liable to any person or entity for any act or omission in connection with the administration or adjudication of an arbitration, or the usage or process thereof, under these Rules, including claims for monetary damages, injunctive relief, or other equitable relief, or otherwise. Parties and users understand and accept that Arbitration.Inc disclaims liability for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the arbitration process, the use of AI Systems, platform availability, data transmission, or award enforcement.
The parties acknowledge the inherent limitations of artificial intelligence and agree that the use of AI Systems as assistive tools does not create any warranty, representation, or guarantee regarding accuracy, completeness, or outcome. The parties further acknowledge that arbitration under these Rules is undertaken voluntarily and at their own risk.
Any administrative actions, determinations, or communications issued by Arbitration.Inc relate solely to procedural administration and platform operation and carry no substantive, precedential, or adjudicative effect. Authority to decide the merits of a dispute rests exclusively with the arbitrator and the processes described herein.
Neither Arbitration.Inc nor any human associated thereof or any arbitrator appointed or designated under these Rules shall be deemed a necessary or proper party in any judicial, administrative, or other legal proceeding arising out of or relating to an arbitration administered under these Rules, and no claim, counterclaim, or third-party claim shall be asserted against them in connection with any such proceeding.
The parties further agree that they shall not seek to depose, subpoena, compel testimony from, or otherwise require the participation of any human associated with Arbitration.Inc, a human arbitrator, officer, director, employee, contractor, or agent of Arbitration.Inc, in any judicial, administrative, or other proceeding relating to an arbitration administered under these Rules. All such individuals are deemed incompetent to testify as witnesses regarding any matter arising out of the arbitration or Arbitration.Inc's processes.
Arbitration.Inc retains authority to interpret and apply these Rules for purposes of case administration, procedural management, and platform operation, including decisions regarding procedural compliance and the administration of these Rules. In the event a matter arises that is not expressly addressed by these Rules, Arbitration.Inc or the human arbitrator, as appropriate based on the nature of the issue, shall determine the proper course of action.
Article 15 – Governing Law, Severability, and Survival
These Rules and any arbitration administered pursuant to them shall be governed by and construed in accordance with the Federal Arbitration Act (FAA). To the extent state law is applicable or required to supplement the FAA, the law of the State of Florida shall apply without regard to conflict-of-law principles.
If any provision of these Rules is held to be invalid, unenforceable, or in conflict with applicable law, such provision shall be severed or modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall continue in full force and effect.
The provisions of these Rules that by their nature should survive the conclusion of arbitration, including but not limited to provisions relating to confidentiality, limitation of liability, governing law, and enforcement, shall survive the issuance of a final award.
Article 16 – Data Protection and Confidentiality
Arbitration.Inc will process personal data for case administration in accordance with applicable data protection law and its privacy requirements. Parties must ensure any personal data they submit has a lawful basis for processing and is limited to what is necessary. All case materials and submissions are kept confidential. AI access to data is limited and secure. Arbitration.Inc implements reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, or misuse.
Arbitration.Inc may amend these Rules from time to time.
Article 17 – Terms of Service, Use, and Conditions
All Rules, Procedures of Arbitration, and Terms of service, Use, and Conditions, constitute a legally binding agreement between you ("you", "your", or "User") and Arbitration.Inc ("Arbitration.Inc", "we", "us", or "our"). These Terms specifically govern your access to and use of Arbitration.Inc's websites, platforms, portals, software, applications, and related services, including any case management system, credit purchase system, and AI-assisted dispute resolution tools (collectively, the "Platform").
By accessing, registering for, or using the Platform in any manner, including but not limited to initiating arbitration, responding to arbitration, or participating in an arbitration administered by Arbitration.Inc, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.
Use of the Platform to initiate or participate in an arbitration constitutes acceptance of these Terms and the Rules. You represent and warrant that you have the legal capacity to enter into a binding agreement and that all information you provide to Arbitration.Inc is accurate and complete. If you access or use the Platform on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms and the Rules. If you are under the age of majority in your state of residence, your parent or legal guardian must agree to these Terms and incorporated Rules on your behalf, and you may only access and use the Platform and related services with permission from your parent or legal guardian. Certain services may not be available for use by those under 18 years old. Arbitration.Inc may, in its discretion, limit or deny access to the Platform based on eligibility criteria, compliance concerns, jurisdictional limitations, or operational needs.
Arbitration.Inc is a private arbitration administrator and technology platform provider. Arbitration.Inc does not act as legal counsel, advocate, fiduciary, or representative for any party, does not provide legal advice, and does not guarantee the enforceability of any arbitration award. Arbitration.Inc's role is limited to procedural administration, platform operation, and support services as described in the Rules and these Terms. Any tools, workflows, or features made available through the Platform, including any AI-assisted functionality, are intended solely to facilitate administrative processes.
Account Registration and Security
Use of certain Platform features requires registration and the creation of an account via the Arbitration.Inc Virtual Portal ("AVP"). You are responsible for maintaining the confidentiality and security of your login credentials and for all activities conducted through your account, whether authorized or unauthorized. You agree to notify Arbitration.Inc promptly upon becoming aware of any unauthorized access to or use of your account. While Arbitration.Inc implements reasonable administrative and technical measures designed to protect the Platform, Arbitration.Inc does not guarantee the security of any account, transmission, or data, and does not assume any obligation to monitor account activity or detect unauthorized access. To the maximum extent permitted by applicable law, Arbitration.Inc shall not be responsible or liable for any losses, damages, or adverse consequences arising from unauthorized account access, credential compromise, technical failures, third-party interference, or User error, and the like.
Credits
Arbitration.Inc utilizes a prepaid credit system ("Credit") to facilitate transparent and predictable pricing, as further described in Arbitration.Inc's Rules herein. Credits are prepaid, non-refundable, do not constitute escrowed funds, do not accrue interest, and have no cash redemption value. Unused Credits may expire pursuant to the Rules or at Arbitration.Inc's discretion.
Platform Modifications and Availability
Arbitration.Inc reserves the right, in its sole discretion and at any time, to modify, suspend, discontinue, add to, or remove any aspect of the Platform or the Services, whether temporarily or permanently, including features, functionality, content, integrations, availability, or access requirements, with or without notice. Arbitration.Inc does not guarantee that any particular feature, functionality, or service will remain available for any specific period of time. You acknowledge and agree that the Platform and Services may be subject to interruptions, delays, errors, outages, or other technical failures arising from maintenance, updates, system limitations, third-party service providers, telecommunications failures, internet connectivity issues, cybersecurity events, or circumstances whether beyond Arbitration.Inc's reasonable control or not. Arbitration.Inc does not warrant or guarantee continuous, uninterrupted, timely, or secure access to the Platform or Services. To the maximum extent permitted by applicable law, Arbitration.Inc shall not be responsible or liable for any losses, damages, costs, or adverse consequences arising out of or relating to any modification, suspension, unavailability, outage, delay, or technical failure of the Platform and/or Arbitration.Inc services, including any impact on arbitration proceedings, filings, deadlines, submissions, communications, or outcomes.
Acceptable Use
You agree to use the Platform solely for lawful purposes and in compliance with these Terms, the Rules, and all applicable laws and regulations. You may not use the Platform in any manner that interferes with or disrupts its functionality, circumvents or attempts to circumvent security or access controls, scrapes, harvests, reverse engineers, or otherwise exploits the Platform or its underlying systems, misrepresents your identity or authority, submits false, misleading, or fraudulent information, or abuses or attempts to manipulate the arbitration process.
You further agree not to use the Platform, including any AI-assisted features, to submit unlawful, harmful, deceptive, or improper content, to evade applicable Rules or procedures, or to engage in conduct that infringes or misappropriates the rights of others. Arbitration.Inc reserves the right, but does not assume any obligation, to investigate suspected violations of this section and to suspend, restrict, or terminate access to the Platform and/or Arbitration.Inc services at its discretion, with or without notice, where Arbitration.Inc determines that such action is appropriate.
User Submissions and Content License
By submitting materials to the Platform and/or any Arbitration.Inc associated function, you grant Arbitration.Inc a limited, non-exclusive, royalty-free license to host, store, process, transmit, and use your submissions for the purposes of administering arbitrations, operating and maintaining the Platform, improving Arbitration.Inc's services, and complying with applicable legal or regulatory obligations, in each case subject to the confidentiality provisions of these Terms and the incorporated Rules.
You represent and warrant that you have all rights, authority, and permissions necessary to submit such materials and that your submissions are accurate to the best of your knowledge and do not violate any law or the rights of any third party. Arbitration.Inc does not independently verify, screen, or assess the accuracy, legality, or completeness of User submissions and disclaims responsibility for any errors, omissions, or deficiencies therein. You acknowledge that user submissions may be processed, analyzed, or stored using automated systems or third-party infrastructure, including AI-assisted tools, in furtherance of the purposes described herein, the Terms, and the Rules and subject to Arbitration.Inc's confidentiality and data protection obligations.
AI-Assisted Features
The Platform includes artificial intelligence tools used to support case administration and arbitration conducted under the Rules. Such AI-assisted features may be used to organize submissions, summarize materials, apply rule-based analytical reviews to generate drafts as assistance in the administrative processes. AI-generated outputs are provided, in part, for assistive and informational purposes, and do not constitute legal advice or professional advice of any kind, and do not independently determine the outcome of an arbitration dispute. By accessing or using the Arbitration.Inc Platform, you acknowledge and consent to the use of AI-assisted processes as described in these Terms and the Rules, and you acknowledge the inherent limitations of said tools.
Intellectual Property
The Platform, the Rules, and all related content, software, systems, designs, workflows, documentation, and materials made available by Arbitration.Inc, including any trademarks, copyrights, logos, service marks, and proprietary processes, are the exclusive property of Arbitration.Inc and/or its licensors and are protected by applicable intellectual property and proprietary laws. Subject to your compliance with these Terms and the Rules, Arbitration.Inc grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform solely for the purpose of participating in arbitrations administered by Arbitration.Inc. Except as expressly permitted in writing by Arbitration.Inc, no portion of the Platform, the Rules, or any related materials may be copied, reproduced, modified, distributed, disclosed, republished, reverse engineered, used to create derivative works, or exploited for any commercial or competitive purpose. All rights not expressly granted are reserved by Arbitration.Inc.
Confidentiality
Access to the Platform, arbitration records, submissions, communications, and case-related information is subject to the confidentiality provisions set forth in the Rules and applicable law. Each party is responsible for maintaining the confidentiality of arbitration materials in its possession and for complying with any confidentiality obligations imposed by the Rules, the arbitrator, or applicable law. While Arbitration.Inc implements reasonable administrative and technical measures designed to support confidentiality, Arbitration.Inc does not guarantee absolute confidentiality and does not assume responsibility for any unauthorized disclosures arising from user conduct, third-party systems, external communications, legal process, or circumstances whether beyond Arbitration.Inc's reasonable control or not. Arbitration.Inc may disclose information as reasonably necessary to administer arbitrations, operate and maintain the Platform, comply with legal or regulatory obligations, or enforce these Terms or the Rules.
Disclaimers
THE PLATFORM, THE ARBITRATION SERVICES, ALL AI SYSTEMS, CONTENT, AND ALL RELATED FUNCTIONALITY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Arbitration.Inc, INC., TOGETHER WITH ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, TECHNOLOGY PROVIDERS, AND LICENSORS, EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WITHOUT LIMITING THE FOREGOING, Arbitration.Inc DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. Arbitration.Inc MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, LEGAL SUFFICIENCY, OR APPROPRIATENESS OF ANY CONTENT, AI-GENERATED OUTPUT, ANALYSIS, RECOMMENDATION, PROCEDURAL GUIDANCE, OR ARBITRAL MATERIAL MADE AVAILABLE THROUGH THE PLATFORM. Arbitration.Inc DOES NOT WARRANT THAT THE PLATFORM OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM BUGS/VIRUSES, OR OTHER HARMFUL COMPONENTS, NOR DOES Arbitration.Inc WARRANT THAT ANY DEFECTS WILL BE CORRECTED. Arbitration.Inc MAKES NO REPRESENTATION OR WARRANTY THAT ANY ARBITRATION PROCEEDING, RULING, OR AWARD ADMINISTERED OR FACILITATED THROUGH THE PLATFORM WILL BE ENFORCEABLE IN ANY PARTICULAR JURISDICTION OR THAT USE OF THE PLATFORM WILL SATISFY ANY PARTY'S LEGAL, REGULATORY, EVIDENTIARY, OR STRATEGIC OBJECTIVES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM Arbitration.Inc OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY NOT EXPRESSLY SET FORTH HEREIN. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT CERTAIN FEATURES OF THE PLATFORM UTILIZE ARTIFICIAL INTELLIGENCE AND MACHINE-LEARNING TECHNOLOGIES THAT ARE INHERENTLY PROBABILISTIC AND MAY PRODUCE OUTPUT THAT IS INACCURATE, INCOMPLETE, MISLEADING, OR OTHERWISE UNSUITABLE FOR ANY PARTICULAR PURPOSE. Arbitration.Inc DOES NOT PRACTICE LAW AND DOES NOT PROVIDE LEGAL ADVICE, AND ANY AI-ASSISTED TOOLS OR OUTPUT ARE PROVIDED SOLELY FOR ADMINISTRATIVE, ANALYTICAL, OR INFORMATIONAL PURPOSES.
YOU FURTHER ACKNOWLEDGE THAT ANY DECISION TO RELY UPON, SUBMIT, MODIFY, OR DISREGARD AI-GENERATED OUTPUT IS MADE SOLELY AT YOUR OWN DISCRETION AND RISK. Arbitration.Inc DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR ANY LOSSES, DAMAGES, ADVERSE OUTCOMES, OR HARM ARISING FROM OR RELATED TO ANY RELIANCE ON AI-GENERATED CONTENT, WHETHER BY PARTIES, COUNSEL, ARBITRATORS, OR ANY THIRD PARTY, INCLUDING ANY EFFECT SUCH OUTPUT MAY HAVE ON ARBITRATION PROCEDURES, DECISIONS, OR AWARDS.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Arbitration.Inc OR ANY OF ITS AFFILIATES BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, THE SERVICES, ANY ARBITRATION PROCEEDING, ANY AWARD OR FAILURE TO ENFORCE AN AWARD, OR ANY AI-GENERATED OUTPUT.
THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE FORM OR THEORY OF CLAIM, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR OTHERWISE, AND EVEN IF Arbitration.Inc HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, Arbitration.Inc SHALL HAVE NO LIABILITY FOR DAMAGES ARISING FROM PLATFORM DOWNTIME, SYSTEM FAILURES, DATA BREACHES, UNAUTHORIZED ACCESS, THIRD-PARTY INTERFERENCE, OR ANY INTERRUPTION OR DEGRADATION OF SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Arbitration.Inc'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR THE SERVICES, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID TO Arbitration.Inc BY THE CLAIMING PARTY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Representations and Warranties
YOU REPRESENT AND WARRANT THAT YOU WILL USE THE PLATFORM AND SERVICES ONLY IN ACCORDANCE WITH THESE TERMS AND ALL APPLICABLE LAWS, RULES, REGULATIONS, AND ARBITRATION PROCEDURES. YOU FURTHER REPRESENT THAT YOU HAVE THE AUTHORITY TO SUBMIT DISPUTES, DATA, AND MATERIALS FOR ARBITRATION AND THAT YOUR USE OF THE PLATFORM WILL NOT INFRINGE, MISAPPROPRIATE, OR OTHERWISE VIOLATE THE RIGHTS OF ANY THIRD PARTY. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT RELY ON Arbitration.Inc, THE PLATFORM, OR ANY AI-GENERATED OUTPUT AS A SUBSTITUTE FOR INDEPENDENT LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE.
Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Arbitration.Inc, Inc., together with its officers, directors, shareholders, employees, contractors, agents, affiliates, technology providers, and licensors, from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to your access to or use of the Platform and/or Arbitration.Inc services. Without limiting the foregoing, this indemnification obligation applies to claims arising from or related to: (a) any breach of these Terms and/or the incorporated Rules, any applicable arbitration rules, or any Additional Terms by you or anyone acting on your behalf; (b) any misuse of the Platform and/or Arbitration.Inc services, including use in a manner inconsistent with their intended purpose or applicable procedures; (c) any unlawful, improper, or unauthorized submissions, filings, prompts, data, or materials submitted by you through the Platform; and (d) any third-party claim arising out of or relating to your User Content, prompts, uploaded materials, conduct, or reliance on or use of any AI-generated output. This indemnification obligation includes, without limitation, claims alleging infringement, misappropriation, or violation of intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or other legal rights of any third party, as well as claims arising from your failure to comply with applicable laws, regulations, court orders, arbitration rules, or procedural requirements. Arbitration.Inc reserves the right, at its option, to assume the defense and control of any matter subject to indemnification, in which event you agree to reasonably cooperate with Arbitration.Inc in such defense. Your indemnification obligations shall survive termination of these Terms and your use of the Platform and Arbitration.Inc services.
Termination
Arbitration.Inc, at its discretion, reserves the right to suspend, modify, limit, or terminate access to the Platform at any time for violation of these Terms, the Rules, or for operational or legal reasons. Termination does not affect obligations accrued prior to termination.
Governing Law and Dispute Resolution
These Terms, your access to and use of the Arbitration.Inc Virtual Platform, and any dispute, claim, or controversy arising out of or relating to the Platform or Arbitration.Inc's services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles, except to the extent preempted by the Federal Arbitration Act.
If a dispute arises between you and Arbitration.Inc relating to the Platform, these Terms, or the Rules, the parties agree to first attempt to resolve the matter informally and in good faith through direct communication prior to initiating any formal legal proceeding. Nothing in this section requires either party to engage in mediation or limits the ability to seek immediate equitable relief where appropriate. Subject to the foregoing, any judicial action or proceeding arising out of or relating to these Terms, the Rules, the Platform, or Arbitration.Inc's services shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and the parties irrevocably consent to the personal jurisdiction and venue of such courts. Notwithstanding the foregoing, Arbitration.Inc may seek injunctive, equitable, or other relief in any court of competent jurisdiction to protect, among other things, its intellectual property, confidential information, Platform integrity, or contractual rights, without the necessity of posting bond.
Jury Trial Waiver
EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE RULES, OR THE PLATFORM.
General Provisions
Nothing herein shall limit the application of the Arbitration.Inc's Rules for disputes between users who have agreed to arbitration administered by Arbitration.Inc.
These Terms constitute the entire agreement between you and Arbitration.Inc regarding use of the Platform and supersede all prior or contemporaneous agreements, understandings, or communications relating to such use. If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Arbitration.Inc shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, power or telecommunications failures, internet service disruptions, labor disputes, governmental actions, or failures of third-party service providers.
The failure of Arbitration.Inc to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision or of any other rights or provisions.
Arbitration.Inc may, from time to time, update or change these Terms and the Rules at its discretion. Your continued use of Arbitration.Inc Platform after the effective date of the amended Terms or Rules constitutes your consent to the amended Terms or Rules.
Arbitration.Inc may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law, without restriction. You may not assign these Terms without Arbitration.Inc's prior written consent.
Proprietary Notice
These Rules of Arbitration, including all text, imaging, formatting, and associated materials, are proprietary to Arbitration.Inc. Unauthorized reproduction, distribution, modification, disclosure, or use of any of these Rules outside the administration of an Arbitration.Inc, Inc. arbitration is strictly prohibited. All individuals and entities accessing, reviewing, or using these Rules constitute an acknowledgement that they contain valuable, proprietary, and confidential information belonging to Arbitration.Inc. Any unauthorized use, reproduction, or distribution may prompt legal action to the fullest extent permitted by law. Arbitration.Inc reserves all rights to enforce its intellectual property, including through injunctive relief, damages, and recovery of attorneys' fees.