Privacy Policy

1. Introduction

Arbitration.inc ("Arbitration.inc," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online dispute resolution platform and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Business or organization information
• Payment and billing information
• Government-issued identification numbers (where required for identity verification)
• Communications and correspondence with us
• Case-related information and documents submitted through our platform

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent on platform)
• Location data (based on IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Other parties to a dispute
• Legal representatives
• Identity verification services
• Payment processors
• Analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and manage arbitration cases
• Verify your identity and prevent fraud
• Process payments and billing
• Communicate with you about your cases and our Services
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Comply with legal obligations and enforce our agreements
• Protect the rights, property, and safety of Arbitration.inc, our users, and others

4. Information Sharing and Disclosure

We share your information in the following circumstances:

4.1 With Other Case Participants

Information and documents you submit in connection with a dispute may be shared with other parties to the dispute, arbitrators, and their authorized representatives as necessary for the arbitration process.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data hosting, identity verification, and analytics. These providers are contractually obligated to protect your information.

4.3 For Legal Purposes

We may disclose your information if required to do so by law or if we believe that such action is necessary to:

• Comply with legal obligations, court orders, or legal process
• Enforce our Terms of Service and other agreements
• Protect and defend our rights and property
• Prevent fraud or illegal activities
• Protect the safety of any person

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Case-related information is retained in accordance with applicable arbitration rules and legal requirements, typically for a minimum of seven years after case closure.

7. Your Rights and Choices

7.1 Access and Correction

You may access and update your account information at any time through your account settings or by contacting us at support@arbitration.inc.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as compliance with legal obligations or the establishment, exercise, or defense of legal claims.

7.4 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

7.5 Cookies

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@arbitration.inc.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice via email or through the Services.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: