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Cookie Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

1. Introduction

This Cookie Policy explains how Arbitration.inc ("Arbitration.inc," "we," "us," or "our") uses cookies and similar tracking technologies on our website and online dispute resolution platform (collectively, the "Services"). This policy provides you with clear and comprehensive information about the cookies we use, why we use them, and your choices regarding cookies.

By using our Services, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, please adjust your browser settings accordingly or refrain from using our Services.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.

Cookies may be either "session cookies" or "persistent cookies":

  • Session Cookies: These are temporary cookies that expire when you close your browser. They allow us to link your actions during a browser session.
  • Persistent Cookies: These remain on your device for a set period or until you delete them. They help us remember your preferences and recognize you when you return.

3. How We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

3.1 Essential Cookies

These cookies are necessary for the Services to function properly and cannot be switched off in our systems. They include:

  • Authentication cookies to keep you logged in during your session
  • Security cookies to protect against fraudulent activity
  • Load balancing cookies to ensure website stability
  • User preference cookies to remember your settings

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. We use this information to:

  • Analyze website traffic and page views
  • Understand which features are most popular
  • Identify technical issues and errors
  • Improve website performance and user experience

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as:

  • Remembering your language preferences
  • Storing your timezone settings
  • Customizing the appearance of the platform
  • Remembering information you've entered in forms

3.4 Marketing Cookies

These cookies may be set through our Services by our advertising partners to:

  • Build a profile of your interests
  • Show you relevant advertisements on other sites
  • Measure the effectiveness of our advertising campaigns
  • Limit the number of times you see an advertisement

4. Types of Cookies We Use

Cookie NameTypePurposeDuration
arb_sessionEssentialMaintains user session stateSession
arb_authEssentialAuthentication and security7 days
arb_preferencesFunctionalityStores user preferences1 year
_ga, _gidAnalyticsGoogle Analytics tracking2 years / 24 hours
arb_consentEssentialStores cookie consent preferences1 year

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Services and deliver advertisements on and through the Services. These third parties may include:

  • Google Analytics: For analyzing website usage and generating statistical reports
  • Stripe: For processing payments securely
  • Intercom: For customer support and communication
  • CloudFlare: For website security and performance optimization

These third parties have their own privacy policies addressing how they use such information.

6. Your Cookie Choices

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to:

  • Notify you when you receive a cookie
  • Block first-party cookies
  • Block third-party cookies
  • Block all cookies
  • Delete all cookies when you close your browser

6.2 Cookie Management Links

Here are links to cookie management information for popular browsers:

  • Chrome: chrome://settings/cookies
  • Firefox: about:preferences#privacy
  • Safari: Preferences → Privacy
  • Edge: edge://settings/privacy

6.3 Opt-Out Options

You can opt out of certain third-party cookies:

  • Google Analytics: Install the Google Analytics Opt-out Browser Add-on
  • Advertising cookies: Visit the Network Advertising Initiative opt-out page
  • European users: Visit the European Interactive Digital Advertising Alliance

6.4 Impact of Disabling Cookies

Please note that if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly. Essential cookies cannot be disabled as they are strictly necessary for the operation of our Services.

7. Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is not yet an industry standard for responding to DNT signals, our Services do not currently respond to DNT signals. However, you can use the cookie management options described above to manage your preferences.

8. Local Storage

In addition to cookies, we may use other similar technologies like web beacons, pixel tags, and local storage:

  • Local Storage: Stores data locally within your browser with no expiration date
  • Session Storage: Similar to local storage but expires when you close your browser
  • Web Beacons: Small graphics used to track page views and user behavior
  • Pixel Tags: Invisible images used to track email opens and website visits

9. Mobile Applications

If you access our Services through a mobile application, we may use mobile device identifiers and similar technologies. You can manage these through your device settings:

  • iOS: Settings → Privacy → Advertising → Limit Ad Tracking
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

10. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected cookies from a child under 18, we will take steps to delete such information.

11. International Users

If you are accessing our Services from the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use, please note that we only use cookies that are:

  • Strictly necessary for the Services to function
  • Used with your explicit consent
  • Used for legitimate interests that don't override your privacy rights

We will ask for your consent before placing any non-essential cookies on your device.

12. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

Arbitration.inc

Privacy Department

Email: support@arbitration.inc

For cookie-specific inquiries, please include "Cookie Policy" in the subject line of your email.